Orders and Shipping

1. Shipping

Below are the tables with destinations, shipping options, costs and delivery times.
Each order requires its own preparation time, which can vary from 2 to 8 working days.
This estimate refers to the type of object and its complexity, sometimes it could take longer in exceptional cases.

DESTINATION COURIER SERVICE DELIVERY COSTS DELIVERY TIME
Italy
UPS Express
Free
1-2 business days
DHL
DESTINATION COURIER SERVICE DELIVERY COSTS DELIVERY TIME
Europe
UPS Express
Free
2-3 business days
DHL
DESTINATION COURIER SERVICE DELIVERY COSTS DELIVERY TIME
United States

Canada
UPS Express
Free
3-4 business days
DHL
DESTINATION COURIER SERVICE DELIVERY COSTS DELIVERY TIME
Rest of the world
UPS Express
Free
5-6 business days
DHL

Please note that delivery times are indicative.
The delivery time is calculated from the moment the item is shipped, following its preparation.
Once shipped, you will receive a summary of the order and its progress by e-mail.

2. Orders

The item

Donzella products are unique and finished by hand, for this reason there are preparation times, as we want to deliver the object prepared at the time of the order.

Once the preparation of the order is finished, if you have consented during checkout, we will send you a video of your item, so that you can preview what you will receive.

The packaging

Once the preparation of the order is finished, if you have consented during checkout, we will send you a video of your item, so that you can preview what you will receive.

Donzella is keen to impress its customers, in fact each item is placed inside a case created specifically for that object.
Inside the packaging you will find the case, the product, the guarantee seal (only in higher value products) and the sales certificate.
The packaging is a fundamental aspect of the order, in fact in case of withdrawal, if a detail of the packaging is missing, we will be forced to refuse this request, find out more on Terms and Conditions.

Order cancellation or modification

For technical and manufacturing reasons, the order cannot be modified once it has been confirmed.

However, the order can be canceled within 14 days of receipt of the same, find out more on Terms and Conditions.

Order tracking

Once your order has been shipped, we will send you an email containing the tracking number.
If you have registered on our website, you can find it in the order details.
Alternatively, if you have not registered on our website, you can enter your order number and email address within the Order Tracking page and you will be able to see the details of your order.