FAQ

Here are the answers to the most frequently asked questions.

No, Donzella products are finished by hand.

This means that once the objects are created, they are finished by different craftsmen.

It depends on the product, a customized product requires 10 to 15 working days, while for the products in our catalog a maximum of 10 working days.

It depends, there are two dependent categories, jewels and bijoux.

The jewels come from solid 925 silver, while the bijoux from a solid brass ingot.

If it happens, we will be with you, in fact we have dedicated a special section for this type of event. What you will have to do is very simple, just click on this link and fill out the form that will appear, providing us with your order details and showing us what the status of the product is.

The repair is free for those who still have our warranty. Otherwise, however, we will make an assessment based on the damage and formulate a quote.

When it comes to shipping, we rely on UPS.

Once you have placed your order, you will receive an email that will give you the option to track the order.

Our pendants have been designed so that they are easy to replace.

  1. Bring a flat-blade screwdriver.
  2. Unscrew the screw on the back of the pendant seat.
  3. Remove the existing pendant and replace it with the new one.
  4. Re-tighten the screw.

All our products have a certificate of authenticity, in the case of our jewels, its characteristics will be indicated not only on the product sheet, but also on the certificate you will receive.

To get a refund, simply fill out the form at the following link. We remind you that the right of withdrawal is valid for 14 days from the moment in which you or a third party, other than the carrier and designated by you, acquire physical possession of the Products. To find out more about our terms of the right of withdrawal, visit the Terms and Conditions page.

The refund, if eligible for its validity, will be processed within 10 working days.

For any type of request strictly related to partnerships, please contact [email protected]

All credit / debit cards of the most popular circuits and PayPal.